So far, human-machine encounters have primarily been tested and
monitored in controlled laboratory settings. However, the first robots
that are used in care, service and education are already being sold
commercially. The contributors grapple with methodological challenges in
investigating communicative AI systems in (inter-)action. They
investigate how these studies can be composed and what kinds of insights
such research can provide. With this, the anthology brings together
contributions from a growing community of researchers who are committed
to exploring communicative AI »in (inter-)action« by using and adapting
qualitative (and mostly ethnographic) methods.
Muhle, Florian / Bock, Indra (eds., 2024): Communicative AI in (Inter-)Action. Investigating Human-Machine Encounters outside the Laboratory. Bielefeld: transcript.
ISBN: 978-3-8394-7501-0
Open Access